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New Jersey Sports and Exposition Authority - HRMS Case Study

The New Jersey Sports and Exposition Authority's search for a human resource planning software package that could handle the benefits and compensation information for over 3,000 employees led them far and wide. Their answer was right in their backyard. Humanic's Office in Mahwah, NJ, proved to be a reliable solution and a valuable partner for over 10 years that has grown with the needs of the Authority.

"We originally started our HR database on a standalone PC, which we knew was just a stopgap measure," explains Robert Jennings, assistant vice president of human resources for the East Rutherford-based Authority. "We evaluated other packages, and found that all of the programs were feature-rich and met our needs. The price differential and the personal touch of the company led us to choose Humanic."

Mike Donatelli, a supervisor of employment services who is the Authority's on-site administrator, recalls that during Humanic's first meeting, the representatives "spent the time to show us the product features, and how we could improve our reporting through the software." Humanic's understanding of the types of mandated reports imposed on a public-sector organization, and their products' ability to deliver those reports in a cost-effective manner, led Jennings and Donatelli to select the Humanic System.

The New Jersey Sports and Exposition Authority, which runs Giants Stadium, the Continental Airlines Arena, and the Meadowlands and Monmouth Park racetracks, quickly realized the value-added features of the Humanic system. When first purchased, the Authority relied heavily on the reporting features. Jennings explains that upper management had asked for employee demographic data, and other employee status information, that was used to negotiate more cost effective contracts, such as health care.

As the number of employees grew and the amount of data needed to be entered into the system increased, the Authority outgrew the single-workstation model for handling employee data. Jennings and Donatelli realized that upgrading to a networked version of the Humanic software would bring the Authority a better return on investment, because the burden of data entry would be spread across several network stations.

"We had five different departments all needing information inputted and extracted from the system, and I had the only workstation with access to the data," explains Donatelli. "As the amount of data increased with our organization's growth, we were able to justify upgrading our system for network use, and we again called on Humanic for help."

The Humanic HRMS system is based on the open architecture of Oracle, and includes no proprietary code, allowing complete customization of the system by organizations or third-party developers. In addition, Humanic HRMS includes industry-leading features such as Employee Self-Service, allowing employees to manage their own benefits and update their own information through an intranet-based interface. The "best of breed" HR functionality allows Humanic HRMS to interface with third-party payroll services to fully integrate both HR and payroll information. With over 2,500 employees needing attention from a human resources staff of eight, upgrading to the new version was a clear choice for both Jennings and Donatelli.

Jennings adds that he foresees using the network to allow the Authority to develop "data specialists" for each different type of information tracked by the Humanic system. "I can assign specific individuals to handle certain data types. For example, if one person only handles benefits data, they would be more likely to identify a trend than someone inputting all of the information."

The Authority has seen many upgrades and new releases of Humanic software during their tenure, and is always impressed with the functionality and new innovations included in each new release. Many times, supervisors would request an entirely new data view, and instead of having to build a custom report, Donatelli would "find it was already built in to the Humanic software."

Donatelli points to the accessibility of Humanic customer service representatives as an example of Humanic's commitment to their clients. "When we have questions about the software, I can pick up a phone and actually speak to a human," he explains. Humanic's telephone support has always delivered solutions to the Authority within 24 hours.

The New Jersey Sports Authority found a personal touch and a solid business relationship with a company right in their own backyard. Humanic's HRMS proved to be the ticket for a feature-rich, cost-effective environment for managing their human resource and planning information.

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“Humanic HRMS is so adaptable. As our company grows, the system grows with us. All departments rely on the HR department as the first source of information. Thanks to Humanic HRMS we are able to provide accurate information promptly. This has helped the HR department develop an excellent reputation within our company.”

~Chris Anest, HR/Benefits Manager, Epstein Becker & Green, P.C.

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